Samsung Smart TV Web Browser Not Working Fixed

Surfing the internet on any device has become popular. In addition, you can surf the internet on smartphones, laptops, and even on a smartwatch. These days the smart TV comes with built-in web browsers for surfing the internet.

However, Samsung smart TV web browser not working is an issue. That can be encountered when the web browser app is corrupted. Similarly, Samsung smart TV web browser not working is caused due to an insufficient amount of ram.

It also slows down the smart TV and the performance of smart tv decrease. In addition, applications like web browsers are forced to close and prevented from functioning. Some popular web browsers on Samsungs smart TV are Google Chrome, Firefox, etc.

In this article, we are going to troubleshoot the web browser not working on Samsung Tv. Before, that let’s look at the reasons behind this error. After that, it becomes easier to work with the solution.

Why Samsung TV Web Browser not Working

Samsung Smart TV Web Browser Not Working

There could be a smart hub issue. As a result, you encounter a Samsung tv web browser not working issue. Surfing the internet requires an internet connection. For instance, if your connection has a problem or connection is poor.

The web browser won’t load any data from the internet. There are other factors for web browsers not working on Samsung TV. Some major reason that causes this problem are:

  1. No Internet Connection: Web browsers are an app that helps to navigate, search, and surf the internet. Therefore, having connection problem on smart tv prevent the web browser from working. To fix that, ensure the connectivity has no issue.
  2. Application Corrupted: There could be a mismatch in a few data on the web app. However, the app won’t launch if there is a problem with the application file. Changing the app file helps to prevent this issue.
  3. Smart Hub issue: There might be an issue with the smart hub configuration. However, the incorrect configuration prevents the app from functioning properly.
  4. Generic Bug: If the web browser is not working temporarily, there might be a generic bug doing this. However, this can be fixed by rebooting the system.
  5. Outdated Software: If the smart TV and web browser app is outdated, some web pages won’t work properly. Especially, apps like Netflix, YouTube, Hulu, etc.
  6. DNS Issue: The DNS server is responsible for loading web pages into a web browser. However, the issue with the DNS setting prevents web pages from rendering.

Methods to Troubleshoot Samsung Smart TV Web Browser not Working

As we have mentioned earlier that we’ll be sharing tips to solve the web browser Samsung smart tv not working issue.

Here are some of the potential fixes to bypass the web browsers not working on Samsung TV. You can easily perform these instructions in every Samsung TV model.

Method 1: Power Cycle the Smart TV

Sometimes, the app won’t work by itself. It happens due to some kind of generic bug on the Smart TV or that specific app. However, the generic bug disappears after performing rebooting the smart TV.

Samsung TV web browser not working issue is fixed after we performed power cycling on the smart TV. It is the method where you have to disconnect the power from the smart TV. To do that,

  1. Turn off the power button on the smart TV.
  2. Unplug the power cord from the wall outlet.
  3. After that, wait for a few minutes.
  4. Now, plug the power cord into the wall socket.
  5. Check if the error still persists after the TV turns on.

Method 2: Verify the Internet is Working

As earlier mentioned, surfing the web requires an internet connection. If there is a poor connection or there is no internet connection. Therefore, your smart TV should be connected to the internet in order to surf the web.

Before you launch a web browser you have to verify the internet connection on your smart TV. After that, check if the internet is working. Click here, to start the internet speed test.

If the internet speed benchmark is showing low bandwidth, the internet is having a problem. To fix that, restart your router/modem and then try again. If restarting won’t work then try connecting to another Wi-fi.

Read more: My Samsung TV Keeps Turning Off Every 5 Seconds

Method 3: Clear Web Browser Data

Samsung Smart TV Web Browser Not Working

It is possible the web browser is not working because of data corruption. In addition, to fix that you have to rebuild the web browser app data. Clearing the web browser data is the easiest way to fix this error. Therefore, apply the given instruction:

  • Press the Home button on the TV remote to open Smart Hub.
  • Navigate to Settings and then select App.
  • Select System app and then search for Web Browser.
  • Tab on Clear Data and then select OK.

Method 4: Uninstall/Reinstall Web Browser

If the web browser app is not working, the app needs to reinstall. However, uninstalling and reinstalling the app helps to update the app on smart TV.

You won’t need to update your web browser after applying this method. First, you should uninstall the web browser after that reinstall it.

  1. Press the Home button to open the Smart Hub.
  2. Navigate to Settings and then select App.
  3. Select System app and then search for Web Browser.
  4. Select Delete and then select OK

Now, you have to reinstall the same web browser on your smart TV. To do that,

  1. Press the Home button and then go to Apps.
  2. Navigate to the Search icon and then enterWeb Browser.
  3. Select Web Browser from the list and then select Install.

Method 5: Reset Smart Hub

If the internet is working properly on your smart TV but the web browser is not working. It means there is a smart hub misconfiguration that is causing the issue. The error on smart Hub prevents some websites from loading or delivering the content.

Read more: Samsung TV Horizontal Lines on Screen

However, you can easily fix this error after resetting the smart hub. Resetting the smart hub removes everything permanently. Ensure to backup your data before resetting. Afterward, apply these instructions:

  1. On the TV remote, press the Home button to launch Smart Hub.
  2. Navigate to Settings and then select Support.
  3. Scroll down, select Self Diagnosis, and then select Reset Smart Hub.
  4. Enter 0.0.0.0 reset pin to confirm reset.
  5. Now, the Smart Hub reset begins.

Method 6: Factory Reset Smart TV

Unfortunately, if none of the methods worked to fix your smart TV web browser not working issue. Then there is only one thing that can help to fix the issue. In addition, this troubleshooting method is factory resetting. Here is the instruction to factory reset Samsung TV:

  1. Press the Home button on the tv remote to launch Smart Hub.
  2. Navigate to Settings and then select Support.
  3. Scroll down, select Self Diagnosis, and then select Reset.
  4. Enter 0.0.0.0 reset pin to confirm reset.
  5. Check if the error still persists after the factory reset.

Final Thoughts

Samsung Smart TV web browser not working is an issue caused by app error and internet error. However, you can easily fix this issue after rebooting the smart TV. If the rebooting won’t help to solve the issue.

Make sure the internet is working. In addition, clearing app data will help when the web browser’s data and configuration are corrupted.

Similarly, when the above method didn’t work to troubleshoot the Samsung TV web browser not working issue. You can reset the Smart Hub and then set it up with the correct configuration.

However, if the web browser still didn’t work on your smart tv. You can perform a factory reset and then configure the whole smart TV with correct information.

Read more: Hulu Not Working on Samsung TV

FAQ on Web Browser not Working on Samsung TV

1. Is there a Web browser on Samsung Smart TV?

Answer: Samsung Web browser is a pre-installed app on Samsung Smart TV. However, you can install another web browser like Google Chrome, or Firefox.

2. Can I install Google Chrome on my Samsung Smart TV?

Ans: Yes, you can install Google Chrome on Samsung smart TV via its app store.

3. How do you reset the browser on Samsung Smart TV?

Ans: You can reset the browser on Samsung TV with the given instructions go to web browser > Settings > General > Delete History and then select OK to confirm the action.

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